Your security program deserves more than a quarterly check in
From day one, every YesWeHack customer is paired with a dedicated Customer Success Manager. A security expert and strategic partner who helps you define the right testing strategy, build your programs and run them for real impact.
A SECURITY PROGRAM IS ONLY AS STRONG AS THE EXPERTISE BEHIND IT
Investing in a security testing program is the first step. Getting consistent, measurable results from it is a different challenge entirely. Scopes need to evolve as your environment changes. Strategy needs calibrating as your objectives shift.
Getting this right demands specialised expertise: scope design, researcher engagement, and stakeholder alignment. Most platforms either lack these capabilities entirely or gate keep them for top-tier accounts.
At YesWeHack, this level of expertise comes as standard.
Optimise continuously, not just at renewal
- Monitor program performance and bring concrete recommendations to your team on scope coverage, reward calibration and testing conditions.
- Identify declining engagement or underperforming areas early and act before they affect the quality or volume of findings.
- Adapt your program as your attack surface, budget and security objectives evolve over time.
Set up for success from the start
- Define the right testing strategy for your goals and technical context before anything goes live.
- Configure your YesWeHack environment and train your team with tailored onboarding matched to your maturity level.
- Launch with a progressive ramp-up that avoids the early mistakes that are costly and time-consuming to unwind.
Extend your team without adding headcount
- Reduce the operational burden on your security team with dedicated support for program administration
- Coach your team on technical, functional and operational best practices so internal capability grows alongside the program.
- Act as a single point of contact across researchers, triage engineers and the platform, so nothing falls through the gaps., researcher communication and triage coordination.
Build the internal case for security investment
- Translate program output into clear, business-relevant insight that supports continued investment in your security testing operations.
- Align program strategy with compliance requirements and broader security objectives, so findings connect directly to risk reduction.
- Provide the evidence and framing your team needs to justify and expand the program internally.
Industry-Leading Customer Satisfaction
DEDICATED SUPPORT SHOULD NOT BE A PREMIUM FEATURE
WHY CHOOSE YESWEHACK?
Our Customer Success Management team supports you at every stage of your offensive security journey.
From the initial design of your testing strategies through fine-tuning and scaling, at your own pace. Recognising that “one size does not fit all”, we tailor our approach around your goals, whether you’re running Bug Bounty, Exposure Management, Continuous Pentesting, Agentic Pentest or a Vulnerability Disclosure Policy.
"Amazing support from YesWeHack. Really helpful, direct communication. Our customer service manager was always available for a call when we needed. "
Michael Gillig, Senior Project Manager for Security at Teamviewer
The relationship with YesWeHack is a true collaboration; the customer success team is always available and provides good advice. YesWeHack was able to adapt to our needs, which allowed us to quickly achieve our cybersecurity goals.
Loïc Deleforterie, Cybersecurity Engineer at Withings
Excellent support and listening from the YesWeHack team, for both defining the most relevant vulnerability disclosure strategy and running operations.
CISO, Entertainment & Media via Gartner Peer Insights
Your CSM and Triage team work as one
Your Customer Success Manager does not operate in isolation. Every program is supported by a dedicated in-house triage team. Your CSM ensures your program continuously evolves in line with your security objectives. Your triage team ensures every finding is accurate, actionable and delivered at speed. Together, they act as a direct extension of your SecOps function so your team can focus on remediation rather than administration.
What triage delivers alongside your CSM:
- True 24/7 coverage from in-house cybersecurity engineers, not outsourced
- Rigorous internal training and relevant certifications across the team, including OSWE, OSCP and CVSS
- Reports refined, enriched and severity scored, clear, contextualised and ready for prioritisation
- Duplicates filtered so your team only sees findings that matter
- Findings reproduced to eliminate false positives and confirm accurate impact assessment
- Actionable remediation recommendations drawn from direct experience with similar vulnerabilities
- Researcher communication handled on your behalf, including clarification, impact validation and dispute mediation
Your CSM and Triage team work as one
Your Customer Success Manager does not operate in isolation. Every program is supported by a dedicated in-house triage team. Your CSM ensures your program continuously evolves in line with your security objectives. Your triage team ensures every finding is accurate, actionable and delivered at speed. Together, they act as a direct extension of your SecOps function so your team can focus on remediation rather than administration.
What triage delivers alongside your CSM:
- True 24/7 coverage from in-house cybersecurity engineers, not outsourced
- Rigorous internal training and relevant certifications across the team, including OSWE, OSCP and CVSS
- Reports refined, enriched and severity scored, clear, contextualised and ready for prioritisation
- Duplicates filtered so your team only sees findings that matter
- Findings reproduced to eliminate false positives and confirm accurate impact assessment
- Actionable remediation recommendations drawn from direct experience with similar vulnerabilities
- Researcher communication handled on your behalf, including clarification, impact validation and dispute mediation
